The qualities of a contractor that clients rave about
Everyone has heard client stories about contractors and tradesmen giving poor quality service. Let’s talk about the opposite – the qualities that clients rave about. Whether you are starting your own business, or have owned one for a while, it is always worth reflecting on the qualities that will get you hired and rehired.
Contractors are frequently working in other people’s homes and workplaces. They can also work as a team on larger worksites, with other contractors they do not know. With so many people, and so much personal space, it is important to show respect. Treat other people, their environments, and belongings with dignity. Your efforts will be noticed.
Take pride in your job
While many contractors and tradesmen do take pride in their jobs, with great service and workmanship, there are times when jobs might get rushed. Maybe it is the end of the day and you want to finish up quick because it is raining, you want to beat the traffic, or you want to get home to your family. It is these times when it is most important to take pride in your work. Take a breath and finish the job to the best standard you can.
Brand your business
As many contractors pick up work through word of mouth, they do not bother branding their business with flash signs and uniforms, but the efforts can be worth it. At Quanum Blast we understand the importance of branding, and even offer custom colour schemes for our dustless blasting units. Branded equipment can set you apart from the rest, and get clients raving about your professionalism.
Clients want you to solve their problems for them – that’s why they hire you. This means that contractors need to be quick thinkers with a can-do attitude. They need to be innovative and think outside the box. Many contractors are also embracing technology and use tablets and apps to communicate important information with each other throughout the day, and stay organised.